Caparo Group

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Terms of Use

Terms of Use

ROOM RATES
Room rates listed are on a per person per night bases. On either Bed and Breakfast bases or a Dinner Bed and Breakfast bases as indicated. All rates are inclusive of V A T at the present rate of 20.00%.
CHILDRENS RATES. For 0 to4 - £5.00 B&B per night, for 4 to 11 - £15.00 B&B per night, 12 to 15 - £25.00 price.
The Osborne Hotel offers family and inter-connecting rooms, ideal for families (room rate will be charged if the room is only occupied by children under 4).
DEPOSITS A deposit of £50.00 per room per night is required at time of booking if booked on our hotel tariff or full payment if booked on our advance payment rate.
CONFIRMATION AND PAYMENTS To confirm your reservation a credit card number will be required at the time of booking. A £50.00 deposit will be charged to the credit card supplied, per room per night for undiscounted rates and full payment taken for Advance payment offers. For unconfirmed bookings full payment for your accommodation is payable on arrival to the hotel.
CANCELLATIONS Should you wish to cancel your reservation you must contact the reservations department by 14.00 on the day 48 hours prior to arrival. Cancellation after this time will incure a minimum charge of 1 nights accommodation. All deposits paid are forfeit in the event of a cancellation.
CHECK IN Check in time is 14.00 on the day of arrival. Rooms must be vacated by 11.00 on the day of departure. Late check outs will only be accommodated if rooms are available and a charge may apply. If an early arrival is required you will be charged for accommodation for the night prior.

PACKAGES Prices for packages are based on 2 adults sharing a twin/double room for the stated number of nights
SUPPLEMENT To upgrade your room type a supplement may apply and will be based on per person per night increase.
LIABILITIES Please safeguard your property. The hotel will not accept any liability for loss of or damage to property or death or illness of or injury to persons unless caused by the Companyís negligence. Unless the Company is liable as referred to you will indemnify the Company from and against any and all liability for loss of or damage to property or death or illness of or injury to persons and against any and all claims, costs, demands, proceedings and damages arising there from as a result of the event. You are advised to consider your insurance cover in respect of above.
GENERAL Goods and services may not be bought or sold on the premises without the hotel Managerís prior written consent in which case additional terms and conditions will apply which you must sign.
No tickets whatsoever may be sold at the event.
The hotel name, logo and telephone number may not be used in any advertising or other publicity without prior written consent of the hotel Manager.
No signs, display posters or other materiel may be fixed to the walls of any part of the Hotel, without the prior authorisation of the hotel Manager.
If the contract includes youíre employing the services of an outside contractor then you will indemnify the hotel against any loss of or damage to property or death or illness of or injury to persons caused by such contractor and against all claims, costs, demands, proceedings and damages arising there from. Any outside contractor employed by you must report to the duty Manager at the hotel.
The hotel reserves the right to refuse access to any contractor in appropriate circumstances.
All events are advised to take insurance cover.
Photography; the Hotel reserves the right to Photograph any part of your event for the purpose of advertising the Hotel or Hotel Facilities.
The Hotel also reserves the right to Limit areas of the Hotel which may be used for Photography.
PET POLICY With the exceptions of working dogs for disabled people, our Hotel does not accept pets.