Covid-19 Update

List of Covid selections

At the Osborne we have taken every precaution to ensure both staff and guests have measures in place to reduce the risks of Covid-19. 

As government guidance changes we will be updating the measures that we have to make sure they are as up to date as possible and will be under constant review. We ask that all guests read the following information on how this may affect their stay.

Although we are taking every precaution, the Osborne hotel is not responsible for any symptoms that a guest may get during or after their stay with us. 

If you would like to see a copy of our risk assessment before your stay do not hesitate to request one from [email protected]

Please scroll down to see the listed information.

COVID QR CODE

From the beginning to the end of your stay...

We request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a new persistent cough, high temperature or loss of taste and smell.

If a guest is from an area of the country that is currently experiencing a local lockdown we ask they do not enter the hotel, restaurant or health club.

  • From Thursday 24th September it will be mandatory for all guests to wear masks in any public area of the hotel which includes; the reception, corridors and public bathrooms. 
  • Each guest will be temperature checked before check in. If a guest’s temperature is above 38° they will not be permitted to stay with us and will be asked to leave the premises. In the event of not completing your stay with us due to COVID-19 symptoms, guests will not be issued a refund.
  • Reception surfaces will be cleaned regularly with equipment being wiped down between each guest.
  • Hand sanitisers will be set up at reception, we politely request you use these on arrival and throughout your stay where possible.
  • Our reception team will sanitise their hands between each guest.
  • All room keys will be sanitised.
  • Please call the reception desk from your hotel room should you require any assistance to reduce congestion at the front desk.
  • Social distancing signs will be in place to ensure we are adhering to government guidelines.
  • If you require luggage to be taken to your room, reception will need to be informed when checking in. Please note that there may be a wait as staff will need to change into clean protective attire between each guest.
  • Check-in will be from the later time of 3.00pm to account for the extensive cleaning within each room.
  • We will be reducing the amount of contact staff have with guests and their belongings. Because of this, we will not be able to store luggage at reception for guests.
  • All payments for rooms will be paid at check in. We ask where possible, that guests use credit card and contactless payments.
  • All guest rooms will be cleaned and fully sanitised using hotel grade cleaning supplies and not re-entered prior to your arrival.
  • Our Housekeeping team will be provided with full PPE to use whilst cleaning your room and the PPE will be changed between each bedroom. They will also have all windows and doors open during this process to ensure proper ventilation.
  • We will be looking to reduce the amount of time that housekeeping are within guest rooms during your stay so if you do wish for your room to be cleaned you will have to arrange this with reception ahead of time. Once this has been arranged the following procedure will have to be followed; windows must be left open by guests to ensure ventilation, guests must vacate their rooms for an hour before house-keeping clean the room and suggest waiting an hour before re-entering once cleaned. If you require any towels or linen, please ring down to reception and these will be left outside of your door.
  • Certain items will be removed or replaced from our rooms for hygiene purposes; this includes cushions and bed runners.
  • Only important reading information will be left in the room and will either be single use or able to be cleaned when guests depart.
  • Our tea making facilities will be equipped with products that are individually packaged.

There will be visible signage throughout the hotel regarding cleaning and safety protocols.

  • It is mandatory that all members of the public, whether they be hotel guests or health club members, wear face masks in public areas of the hotel including corridors, reception, restaurant upon arrival and the public toilets. Failure to do so may result in a refusal of service.
  • When moving around the hotel we request that you please be considerate of the 2m social distancing rule.
  • Hand sanitisers have been set up throughout ‘high traffic’ areas of the hotel, we politely request that you use these.
  • Should you need to use the lift at the hotel we ask that you only enter the lift with those staying in your room.
  • All leaflets and collateral will be removed from the hotel- should you require any information please do not hesitate to call reception who will be more than happy to assist.
  • All staff will be issued with the relevant PPE and will be trained on all updated safety procedures.
  • We will be extensively cleaning all door handles, handrails, lift buttons and other high touch point areas throughout the day.
  • During the night our team will deep clean our public areas.
  • In our public area bathroom facilities, we will be providing paper towels.
  • In order to avoid unnecessary use of the public bathroom facilities, we politely request that our in-house guests use the bathroom facilities in their room where possible.
  • From Monday 5th October the outdoor pool will be closed until late Spring 2021

The tennis court will be available to book, equipment should be brought back to reception between uses to be disinfected.

The gym and indoor pool facilities will only be open to those staying as guests in the hotel, the Osborne Apartments or health club members. We are not allowing non residents at this time.

Each health club member will be temperature checked before entering the facilities at reception. If a member’s temperature is above 38°, they will not be permitted to use the gym or indoor pool and will be asked to leave the premises. In the event of a high temperature members will not be reimbursed any membership fees. Those staying with us at the hotel and those in the apartments will also be temperature checked before allowing access.

Hand sanitisers will be set up at the entrance of the hotel, we politely request you use these on arrival and throughout your workout where possible.

A track and trace list will be left out at the entrance of the gym for all health club members to complete upon arrival.

Social distancing signs will be in place to ensure we are adhering to government guidelines.

We ask where possible, that members use credit card and contactless payments.

All health club staff will be given correct PPE and have full training on how to use this.

Health club team members are temperature checked each day before shift to ensure they are fit to work.

Water will no longer be available from the gyms fridge and we strongly advise members to bring their own.

From Friday 9th October, the sauna shall open to in house residents and health club members with joint or swim only memberships. It shall be cleaned regularly and cleaning supplies will be left for users to wipe the area before and after use. A maximum of 2 guests will be permitted to use the sauna at any one time.

For more information on the procedures we have put in place click below

Gym Procedures                                 Indoor Pool Procedures

  • From Saturday 1st August the Crescent Restaurant will be open to non residents for breakfast and dinner service.
  • Breakfast bookings for non residents will be limited and offered on a first come first serve basis.
  • Breakfast will no longer have a continental buffet and these items will be prepared to order. Please note, there may be a slight wait for these items.
  • To allow for socially distanced tables we have limited the number of tables within the restaurant. This means there may be a wait time to be sat at your table for breakfast.
  • Each guest will be temperature checked before entering the restaurant. If a guest’s temperature is above 38° they will not be permitted to dine with us.
  • In the short term only, room service dining is restricted to our breakfast menu.
  • All food & beverage, including kitchen, team members will be provided with relevant PPE and safety training.
  • All cutlery and crockery will be fully sanitised between use.
  • There will be a set dinner menu for diners to choose from.
  • Booking is required to dine in the restaurant for dinner service ahead of time, we recommend doing this before 12.00pm on the day that you wish to dine.
 
The Crescent Bar
  • The inside bar will only be available to those sat and dining within the restaurant. 
  • Bar service will not be available, and customers will have to wait for table service.
  • From Thursday 24th September drinks will be only be available until 9:45pm, including staying guests.

 

  • We ask that all guests leave their room windows open to allow for ventilation before departing and reserve the right to ask guests to return to the room to do this
  • All card machines will be sanitised between guests
  • All room keys will be taken from you and sanitised after use.
  • We request that you use the hand sanitisers provided before departing the hotel.

All guests must have their temperature checked including the wedding couple. If the wedding couple have a temperature over 38° the reception will be unable to be held.

The wedding attendees will be asked to sanitise their hands frequently throughout their stay and wash their hands for a minimum of 20 seconds whenever possible.

Ceremony.

A total of 15 people will be allowed to attend an indoor ceremony which includes the wedding couple.
Wedding guests will be required to wear face masks throughout the ceremony.
A detailed seating plan will have to be arranged with the wedding coordinator which will be restricted to a maximum of 2 households to each table.
Wedding attendees will be asked to use the function entrance, toilets and bar facility to reduce mixing with hotel guests and the general public that can be found at our terrace. 
Outdoor ceremonies are still unable to take place at the hotel.

Reception.

A total of 15 people will be allowed to attend a reception which will include the wedding couple and guests.
Social distancing will be followed with emphasis on households and bubbles. This will include seating for the wedding reception.
A detailed seating plan will have to be arranged with the wedding coordinator which will be restricted to a maximum of 2 households to each table.
Where possible wedding reception attendees will be asked to wear face masks especially for public areas of the hotel.
DJ’s, discos and dancing are strictly prohibited.
The rooms used by the wedding reception shall be off limits to hotel guests.
Buffet menu options will not be available with table service being offered for all wedding receptions.

Temperature Checks

In the instance of failing a temperature check guests will be given the opportunity to have a second test. This will be after a set amount of time to ensure an accurate reading. 

If the 2nd test is another high reading the guest will not be permitted to stay or dine with us. 

The Osborne Hotel is not responsible for any local lockdown restrictions put in place by the government. We suggest those concerned book on flexible rates which allow for cancellations up to 24 hours before check in. No refund shall be offered to those who have booked on an advanced rate and cannot stay with us.