This Statement is to enable prospective clientele, who may have a wide range of disabilities, to have a better understanding of the facilities of the Osborne Hotel and how these can assist the client when looking to decide whether to stay with us. As a business, we have taken the necessary steps to become as accessible and inclusive to as many visitors as is reasonably possible.
This Statement is drawn up from guidelines issued by the Disability Rights Commission and, in doing so, we believe we have made reasonable adjustments to the way in which we deliver our services, so that they may better meet disabled persons’ requirements. Furthermore, it is important to recognise that the vast majority of disabled people are not wheelchair users and, therefore, meeting the requirements of disabled persons is more than having an adapted room for wheelchair users. It is a case of examining the wide range of services we offer and understanding the need for flexibility and communication with all clients.
May I ask all clientele who have any particular access concerns, or requests for extra facilities, to contact the hotel, where we shall be delighted to take these on board and make every effort to ensure a smooth arrival. We recognise that guests making telephone enquiries and bookings may be reticent to discuss their requirements with us and may not be aware that we are willing to make changes or adjustments in order to overcome difficulties. However, please do talk to us and allow us the opportunity to make provisions, if at all possible. For example, storage of diabetic medicines or medication in a fridge is no problem, but we would ask that all items are clearly marked and in a container when given to Reception for storage.
As a traditional Grade II listed building, we have made many reasonable physical adaptations where possible and, whilst every effort will be made to make your stay enjoyable, we must accept that we may not be able, in every case, to satisfy the wishes of certain disabled clients.